Privacy Policy

https://empactagroupltd.co.uk/ website is owned by Empacta Group Ltd, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by https://empactagroupltd.co.uk/, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using https://empactagroupltd.co.uk/ website.

1. Introduction

This Privacy Policy sets out how Empacta Group Ltd ("Empacta", "we", "us", or "our") collects, uses, stores, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Empacta Group Ltd is the data controller of your personal data when you visit our website, engage our cleaning services, or communicate with us. We are committed to protecting your privacy and handling your data in a lawful, fair, and transparent manner.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Automatically Collected Data

When you browse our website, we collect:

• IP address and browser type

• Device information and cookies

• Time zone and access time

• Referring URLs and on-site browsing behaviour

This is referred to as Device Information.

b. Voluntarily Provided Data

When you use our services or fill out a form, we may collect:

• Full name

• Email address

• Phone number

• Residential or business address

• Payment or billing details (processed securely via third-party payment providers)

• Any additional information you provide (e.g., cleaning preferences, service notes)

3. Why We Process Your Data

We process your personal data for the following purposes:

• To provide and manage our cleaning services

• To respond to enquiries and requests

• To process payments and send invoices

• To send service-related communications and occasional marketing (with consent)

• To maintain the security and performance of our website

• To comply with legal and regulatory obligations

We process data lawfully under the following bases:

• Contractual necessity (e.g., service delivery)

• Legal obligation

• Legitimate interests (e.g., improving services)

• Consent (e.g., for newsletters)

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze traffic, and provide relevant content. You can manage your cookie preferences via your browser settings. For more details, please see our Cookie Policy.

5. Data Sharing and Transfers

We may share your data with:

• Trusted third-party service providers (e.g., payment processors, IT hosting, CRM systems)

• Regulatory authorities where required by law

• Contractors engaged for service delivery (bound by confidentiality)

Where data is transferred outside the UK (e.g., cloud providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

6. Your Data Protection Rights

As a UK data subject, you have the right to:

• Be informed about how your data is used

• Access the personal data we hold about you

• Rectify inaccurate or incomplete data

• Request erasure (the “right to be forgotten”)

  • Restrict processing of your data

  • Data portability

  • Object to processing (including direct marketing)

  • Not be subject to automated decision-making without human interventionTo exercise any of your rights, contact us at: office@empactagroupltd.co.uk

  7. Data Retention

  We retain your personal data only as long as necessary to fulfil the purpose it was collected for, including:

  • Legal, accounting, or reporting requirements

  • Active service relationships or customer support needs

  Data no longer needed is securely deleted or anonymized.

  8. Security of Your Information

  We implement appropriate technical and organisational measures to protect your data, including:

  • Encrypted website traffic (HTTPS)

  • Secure storage environments

  • Restricted access to data

  • Staff training on data confidentiality

  However, no system is 100% secure. You use the internet and our services at your own risk.

  9. Third-Party Links

  Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

  10. Legal Disclosures

  We may disclose your data if required by law, legal process, or to:

  • Enforce our terms

  • Protect the rights and safety of others

  • Investigate fraud or security breaches

  • Respond to lawful requests by public authorities

  11. Changes to This Policy

  We may update this Privacy Policy from time to time. Changes will be posted on this page and, where appropriate, notified to you via email. Continued use of our services constitutes your acceptance of any updates.

  12. Contact Us

  If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

  Empacta Group Ltd
  📧 Email: office@empactagroupltd.co.uk
  🏢 Registered Office: 124 City Road, London EC1V 2NX. Phone: +44-790-790-1866 / +44-785-857-7776. Email: office@empactagroup.co.uk